Shipping policy
Last updated: April 14th 2026
We aim to get your order picked, packed, and on its way as quickly as possible. This policy explains everything you need to know about how we ship, where we deliver, and what to do if something goes wrong.
1. Where we deliver
We offer a single courier delivery service to UK mainland addresses.
We deliver to UK mainland addresses only. We are unable to ship to the Channel Islands, Isle of Man, Isle of Wight, Northern Ireland, or international destinations.
Parts of Scotland: Delivery to some postcodes in remote or rural areas of Scotland may not be possible. If you are unsure whether we can deliver to your address, please contact us before placing your order and we will confirm.
2. Order cut-off & processing times
Orders placed before 12:00 noon on a business day are dispatched the same day and should arrive the following business day by courier.
Orders placed after 12:00 noon, or on weekends and bank holidays, will be dispatched on the next available business day and delivered the day after that.
Example: An order placed at 10am on a Thursday will be dispatched Thursday and delivered Friday. An order placed at 2pm on a Thursday will be dispatched Friday and delivered the following Monday.
Our warehouse operates Monday to Friday, excluding UK bank holidays. During busy periods, processing times may occasionally be slightly longer – we will communicate any significant delays promptly.
Delivery timescales are estimates only and cannot be guaranteed. Chiltern Snacks is not liable for delays caused by circumstances beyond our reasonable control, including courier disruption, severe weather, or force majeure events. Your statutory rights as a consumer under UK law are not affected by this policy.
3. Order tracking
Once your order has been dispatched you will receive a confirmation email containing your tracking number and a link to follow your parcel with our courier. If you have not received a dispatch confirmation within one business day of placing your order, please check your junk or spam folder before contacting us.
4. Failed & missed deliveries
If you are not available at the time of delivery, our courier will typically:
- Attempt re-delivery on the next business day, or
- Leave the parcel in a safe place or with a neighbour (where you have authorised this), or
- Leave a calling card with instructions to rearrange delivery or collect from a local depot
If an order is returned to us due to a failed delivery caused by an incorrect address or repeated non-availability, we reserve the right to charge for re-delivery.
Please ensure your delivery address is correct before completing your order. We are unable to redirect parcels once they have been dispatched, and we cannot accept responsibility for deliveries made to an incorrect address provided by the customer.
5. Lost or delayed orders
Whilst the majority of orders arrive next day as expected, occasional delays can occur due to factors outside our control – including adverse weather, courier disruption, or high volumes during peak periods.
If your order has not arrived within 3 business days of your expected delivery date, please contact us. We will raise an investigation with the courier and, if the parcel is confirmed as lost, will offer either a replacement order or a full refund at your choice.
6. Packaging & food safety
All orders are packed with care to ensure products arrive in good condition. Our snacks are ambient-temperature products and do not require refrigerated delivery. Upon receipt, please store products in a cool, dry place away from direct sunlight, in line with the storage guidance printed on each pack.
7. Wholesale & trade orders
For large wholesale orders, delivery timescales and logistics may be arranged differently. Our team will confirm all delivery details with you at the time of ordering. If you are a regular trade customer, please speak to us about setting up a standing delivery arrangement.
8. Contact us
Email (preferred): info@saltydog-grrr.com
Telephone: +44 (0)1494 776006
Post: Chiltern Snacks, PO Box 766, Chesham, HP5 3YD
Please have your order number ready when you get in touch. We aim to respond to all queries within 2 business days.
9. Updates to this policy
We may update this policy from time to time to reflect changes in our delivery services or costs. The current version is always published on our website. The policy in force at the time of your order will apply to that purchase.